Meyer Group

The brand new Kitchenware Express website is coming soon...home to the UK’s best cookware brands!

In the meantime, come and visit our new pop-up shop:

Grand Central Shopping Centre,
68A E Mews,
Birmingham,
B2 4XJ
(Unit 37, opposite Costa Coffee)


1. Where We Deliver To

2. Timely Delivery

3. Our Delivery Costs

4. Our Delivery Services

5. Returning your Items

Where We Deliver To

At present kitchenwarexpress.co.uk only services orders and delivers items to customers in the United Kingdom.

Timely Delivery

Kitchenware Express aims to process and dispatch orders taken before 12pm on the same day.

Kitchenware Express aims to process and dispatch orders taken after 12pm within 24 hours of receiving your order.

From the time of you placing your order with us, Kitchenware Express aims to have your item arrive at your chosen delivery destination within the timeframe shown in the table below. If you do not receive your order within the relevant timeframe, please allow for 7 days for delivery before contacting our consumer care team.

Seasonal & peak times of the year may affect our processing and dispatching times. At these infrequent peak times your order may take longer to dispatch.

Our Delivery Costs

Delivery Type Delivery Time Cost
DPD Standard Delivery - up to £49.99 (Mainland UK) 2 Working Days £3.95
DPD Standard Delivery - £50+ (Mainland UK) 2 Working Days FREE
DPD Next Day (Mainland UK)

1 Working Day (orders placed before 12pm)

£6.95
Standard Royal Mail - Spare Parts up to £15 (Mainland UK)

2 Days (excluding Sundays)

£3.50
DPD Saturday / Sunday Delivery (Mainland UK)

Saturday / Sunday only

£7.95
DPD Standard Delivery below £15 (Non-Mainland UK)
  • Channel Islands
  • Isle of Man
  • Jersey
  • Northern Island
  • Scottish Highlands & Isles

2 Working Days

£5.50
DPD Standard Delivery £15+ (Non-Mainland UK)
  • Channel Islands
  • Isle of Man
  • Jersey
  • Northern Island
  • Scottish Highlands & Isles

2 Working Days

£15
Standard Royal Mail - Spare Parts up to £15 (Non-Mainland UK)
  • Channel Islands
  • Isle of Man
  • Jersey
  • Northern Island
  • Scottish Highlands & Isles

2 Days (excluding Sundays)

£5.50

 

We charge the necessary postage fee in order to cover our own courier service fee, labour and packaging materials. This continues the assurance that the goods you have ordered from us are delivered to you securely and with optimum service.

Our Delivery Services

Royal Mail

For smaller items such as pressure cooker spares and some utensils, we will utilise Royal Mail services to dispatch these items.

DPD

For our larger item orders we utilise DPD as our chosen carrier.

Your Delivery Confirmation

Upon ordering from Kitchenware Express, you will receive an email or text message from DPD to communicate your delivery information. To aid in the identification of the communication related to your purchase from this website, the email or text message will appear as ‘Meyer Group Ltd'. 

Tracking

You are able to track your item’s delivery process using the tracking code provided by DPD. You can track your order online here via the DPD website

Your Delivery Window

All DPD orders benefit from a ‘one hour delivery window’, ensuring you don’t need to wait in all day for your goods to be delivered to your chosen location. DPD will communicate this delivery slot with you. 

Management of your Delivery

You can manage or adjust your delivery information and options from the DPD website or app. You will be able to undertake the following:

  • Change to ‘DPD Pickup’ option – Pick up from one of 2500 shops for click and collect. You can locate your closest shop here.
  • Upgrade to Next Day Delivery at a cost 
  • Choose an alternative delivery date
  • Opt to be left with specified neighbour
  • Opt to be left in specified safe location

Returning your Items

If you purchased a product not from the Kitchenware Express website, then please contact the retailer in the first instance.

If you did purchase your item from the Kitchenware Express website and wish to return your item, you must adhere to our returns policy. To return your item, please contact our Consumer Care team by filling in our contact form.

  • Monday-Thursday 9am-5pm
  • Friday 9am-4pm.

If you are calling please ensure you have the following information to hand:

  • The website you purchased the item from.
  • Your order number - this will be found on the email confirmation you received when the order was placed on our website. 
  • The “Product Ref” number – this is usually a five-digit number which can be found on the order confirmation or on the website.

We'll let you know when we go live!

Spread the word