How to return a product

Below is a brief checklist for the return of products to Kitchenware Express

Returning Checklist

1.    Have you informed us of your wish to return your goods, and whether you require a refund or an exchange?
2.    Have you kept the original goods and packaging?
3.    Have you used the returns address label enclosed with your original order, including the reason for returning the product?
 a.    If not have you downloaded a new copy from Return Request Form link?
4.    Ensure that you post out the goods either in the original outer packaging or alternative suitable packaging to ensure the goods are not damaged in transit.
5.    Once the goods are received you will receive a confirmation or receipt of goods, once your refund is processed you will also receive notification of your card of purchase being credited.
6.    Before contacting us to chase refunds or exchanges please allow for the stated 14 working days of processing including the addition of the time taken for the goods to reach us once sent.

Full Conditions of return

Following the above checklist will not only help you successfully send goods back to us but also speed up our processing of your return.

Provided that the original packaging and all components originally sold with the goods are intact, you may cancel your contract with us for the goods you order within 7 working days after the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. Although you do not have to give a reason for your return, it is advisable you do so to help us process your return in a shorter time. To cancel your contract you must notify us by phone, post or email using the following contact details:

E-mail: info@kitchenwarexpress.co.uk
Phone: 0845 521 2183

Customer Services
Kitchenware Express
Wirral International Business Park,
Riverview Road,
Brombourgh,
Wirral
Ch62 3RH

If the goods have already been dispatched to you at the date of receipt of your cancellation of the order, you must return the goods to our contact address at your own cost and risk, using the returns label enclosed with your order, further copies can be downloaded from your account at www.kitchenwarexpress.co.uk/myaccount/. We cannot be responsible for non-delivery of returned goods and recommend that you get a certificate of posting from the Post Office.

Once you have notified us that you are cancelling your contract, your debit or credit card will be credited with the price of the goods plus any delivery charges within 10 working days of your cancellation PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct cost of recovering the goods from the amount to be re-credited to you.

For faulty goods in all cases we reserve the right to inspect the product and verify the fault and dispute any claims when a product is misused.

Processing and refunds

Once goods are returned you will be refunded the cost of the goods but not your costs for returning the goods, unless the goods are faulty in which case we will also credit you the value of your postage and also the original delivery cost charged to you. Your statutory rights are not affected.

Kitchenware Express will never directly ask you for financial information, either by email phone call or fax, all refunds and cash transactions will be processed by our third party provider Protex.

Feedback or Escalation

Kitchenware Express welcomes all feedback from our customers should you wish to provide us with comments or responses please do so using our contact us section.

In the event that a refund or return is not resolved to your satisfaction and an escalation is required we aim to resolve this within a maximum of 14 working days.


Kitchenware Express is a trading name of Meyer Group Ltd (registered in UK 1443669), registered office address; Wirral International Business Park, Riverview Road, Brombourgh, Wirral CH62 3RH.