Frequently Asked Questions about Kitchenwarexpress products

Your Questions Answered


1. What does hard anodized mean?

“An electrochemical process which makes aluminium harder.”

The term hard anodized relates to an electrochecmical process that changes the soft molecular structure of aluminium to become twice as hard as stainless steel.


2. Can I use metal utensils on my pans?

“Metal utensils are not safe to use on any range of Circulon cookware.”

The use of metal utensils and abrasive cleaners can have an adverse effect on the pans. For more details please read the Use & Care guide of your cookware or contact us.


3. Is my cookware dishwasher safe?

“Some ranges of cookware are suitable for use in the dishwasher, while others are not due to their materials. We would recommend consulting the Use & Care guide prior to cleaning.”

Certain ranges of our cookware are suitable for use in the dishwasher. However we would always recommend hand washing to get the most from your cookware. Further details on dishwasher suitability can be found within the Use and Care guides that accompany our cookware.


4. Are glass lids safe to use when cooking?

”Yes, our glass lids are manufactured to be safe to use on our cookware, provided the Use & Care guide is adhered to.”

All our glass lids are manufactured from heat tempered glass, much like a car windscreen, and they are extremely breakage resistant. However, no glass lid is break proof but if the Use and Care guide is followed (for example avoiding direct contact with the heat source and if using in the oven, not exceeding gas mark 4), you should not have a problem.


5. Will metal pan and lid handles get hot?

“They can do on occasion, however if the Use & Care guide is adhered to, you should have no problem.”

Depending on the type and length of cooking the fittings may get hot. For safety always use oven gloves. Keep handles from extending over the front edge of the cooker and position away from other burners to keep them from getting hot.


6. What is the highest temperature phenolic and rubber/silicone handles can withstand?

Phenolic and rubber/silicone handles can withstand temperatures up to 180°C/350°F/Gas Mark 4.


7. How high a temperature can stainless steel handles withstand?

The stainless steel handles on our cookware can withstand temperatures up to 240°C/475°F/Gas Mark 9.


8. Would the non-stick coating of the cookware hurt me if ingested?

“No, the non-stick coating poses no hazard to your health.”

In the unlikely event that particles of the non-stick coating were to be ingested, there is no danger to your health as the coating is non-toxic.