Our business Kitchenware Express

At Kitchenware Express our business and service are designed around you the customer.

Our 3 key goals are:

• To deliver our customers premium quality products quickly
• To offer our customers value in every aspect of our contact with them from queries to transactions and after sales support.
• To constantly improve our service and resolve any problems within 48 hours*

Our Product Range

We aim to constantly review and refresh our product, offering to deliver our customers premium quality products at market beating prices. Our products are all from reputable brands such as; Anolon, Circulon, Meyer & Prestige that offer quality guarantees.

Shopping with us will give you:

• Choice
• Value
• A Quality Service
• Convenience

Customer Service

In Customer Services we aim to respond and resolve any query or comment within 48 hours* however in the need of an escalation either in terms of quality or service this will be settled within a maximum of 7 working days. We are committed to high standards of customer care and if you believe we are not living up to this please let us know.

Guarantees

We guarantee that all personal data will be held in accordance with the data protection act. Further information can be found in our Terms & Conditions.

We guarantee that all financial details taken at point of ordering will be handled solely by our third party provider Sage Pay who is a world renowned and reputable company, we will never store or keep on record your financial details.

We also guarantee that all customer orders will be treated as a priority and delivered within our guideline maximum time of 5 working days from the time of ordering. Any delays and or problems with a delivery will be communicated once they are identified.

We will always take steps to minimise problems from our systems, website or products and we guarantee that any query or comment from our customers will always be read and responded to were applicable.

All our listed products have been quality accredited, however if you are not completely satisfied with the quality of a product we aim to offer a refund / exchange in accordance with our Returns Policy.